Términos del servicio

Ola Financial Technologies, Inc. TERMS OF SERVICE

Last Updated: March 25, 2022

These Terms of Service (“Terms”) apply to your access to and use of the websites, mobile applications and other online products and services (collectively, the “Services”) provided by Ola Financial Technologies, Inc. (“Company,” “OLA,” or “we”), a Delaware company. By clicking “I Accept” or by using our Services, you agree to these Terms. PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 15, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 15.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES.

If you have any questions about these Terms or our Services, please contact us at support@olainvierte.com. For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.

1. Eligibility

You must be at least 18 years of age to use our Services. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us. You may not create more than one account with us, and you must not be subject to any prohibitions set forth by applicable sanctions regimes, including those promulgated by the Office of Foreign Assets Control. Further, certain additional eligibility requirements may apply to your use of certain Services, and we retain the right to refuse to provide Services to you for any or no reason.

1. User Accounts and Account Security
   1. You may need to register for an account with us (an “OLA Account”) to access some or all of our Services. If you register for an OLA Account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your OLA Account and promptly notify us if you discover or suspect that someone has accessed your OLA Account without your permission. Your OLA Account is provided exclusively for your own use, and you are fully responsible for all activity that occurs under your OLA Account. You may not share the credentials to your OLA Account with anyone. We reserve the right, in our sole discretion, to refuse to open an OLA Account, to limit the number of OLA Accounts that you may hold, or suspend or terminate your ability to use certain of our Services through your OLA Account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.
   2. During registration for your OLA Account, you agree to provide us with the information we request for purposes of identify verification, including for purposes of detecting money laundering, terrorist financing, fraud, or any other financial crimes, and you agree to permit us to keep a record of such information. You may need to complete certain verification procedures before you are permitted to use certain of our Services. Your access to one or more of our Services may be altered as a result of information collected about you on an ongoing basis. The information we request may include personal information, including your name, address, phone number, e-mail address, date of birth, taxpayer identification number, government-issued identification, information regarding your bank account, and other categories of personal data. In providing us with this or any other information that may be required to maintain your OLA Account or access certain Services, you confirm that the information is accurate and authentic, and you agree to keep us updated in any of the information you provide to us changes. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full. This is an identity check only and should have no adverse effect on your credit rating. Further, you authorize your wireless operator (for example, AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to use your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, solely to allow verification of your identity and to compare information you have provided to OLA with your wireless operator account profile information for the duration of the business relationship.
2. User Content
   1. Our Services may allow you and other users to create, post, store and share content, including messages, text, and other materials (collectively, “User Content”). Except for the license you grant below, as between you and OLA, you retain all rights in and to your User Content, excluding any portion of the Services included in your User Content.
   2. You grant OLA a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your User Content and any name, username or likeness provided in connection with your User Content in all media formats and channels now known or later developed without compensation to you. When you post or otherwise share User Content on or through our Services, you understand that your User Content and other information associated with your OLA Account may be visible to others.
   3. You may not create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity. Although we have no obligation to screen, edit or monitor User Content, we may delete or remove User Content at any time and for any reason with or without notice.
3. Third-Party Content and Services
   1. We may provide information about third-party products, services, activities or events, or we may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. OLA does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.
   2. We may permit third parties to make their services, websites, applications, content, or resources available to you for use from within the Services or from within your OLA Account (“Third-Party Services”). In particular, we may permit you to access and use certain Third-Party Services that provide you with financial services (“Third-Party Financial Services”), which are made available by third-party financial services providers (“Financial Services Providers”). In order to access and use such Third-Party Services via our Services, you may be required to agree to additional terms and conditions with the provider of such Third-Party Services (including with each Financial Services Provider). If you choose to access or use Third-Party Financial Services through our Services, you understand that we may share information about you and your OLA Account with the Financial Services Providers in accordance with our Privacy Policy. Among others, we may permit you to access Third-Party Financial Services provided by Alpaca Securities LLC (“Alpaca”) via our Services. If you choose to access or use Third-Party Financial Services offered by Alpaca, you acknowledge that you have read, understood, and agree to be bound by Alpaca’s account terms (the “Alpaca Customer Agreement”) and all other terms, disclosures and disclaimers applicable to you, as referenced in the Alpaca Customer Agreement. You also acknowledge that the Alpaca Customer Agreement contains a pre-dispute arbitration clause in Section 42.
   3. We make Third-Party Services (including Third-Party Financial Services) available only as a convenience, and we do not have control over their content, do not warrant or endorse, and are not responsible for the availability or legitimacy of, or the content, products, or services on or accessible from, those Third-Party Services. We make no warranties or representations, express or implied, about such Third-Party Services, the third parties they are owned and operated by, the information contained on them, or the suitability of their products or services. You acknowledge sole responsibility for and assume all risk arising from your use of any Third-Party Services.
   4. You acknowledge and agree that when you request assistance from OLA or our employees regarding Third-Party Services, specifically including Third-Party Financial Services, OLA can only provide assistance with respect to the technological functionality made available through the Services. You acknowledge and agree that nothing related to our provision of Services to you is investment advice, tax advice, legal advice, an opinion as to the suitability of any transaction, or solicitation of any order, regardless of whether we provide you with any assistance related to your use of a Third-Party Financial Service. To the extent you use our Services to access Third-Party Services that involve financial services, you further acknowledge that investing is inherently risky, and that past performance does not guarantee future returns or results.
4. Prohibited Conduct and Content
   1. You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort, and you are solely responsible for your conduct while using our Services. You will not:

• Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
• Use or attempt to use another user’s account without authorization from that user and OLA;
• Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
• Sell, resell or commercially use our Services;
• Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors;
• Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
• Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner;
• Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
• Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services;
• Develop or use any applications that interact with our Services without our prior written consent;
• Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
• Bypass or ignore instructions contained in our robots.txt file; or
• Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

(b) You may also post or otherwise share only User Content that is nonconfidential and that you have all necessary rights to disclose. You may not create, post, store or share any User Content that:

• Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
• Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
• May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
• Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
• Impersonates, or misrepresents your affiliation with, any person or entity;
• Contains any unsolicited promotions, political campaigning, advertising or solicitations;
• Contains any private or personal information of a third party without such third party’s consent;
• Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
• In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose OLA or others to any harm or liability of any type.

(c) Enforcement of this Section 5 is solely at OLA’s discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances. In addition, this Section 5 does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

1. Ownership; Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by OLA or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal, noncommercial use. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein and violate our intellectual property rights.

1. Trademarks

“OLA,” “OLA Financial,” “OLA Financial Technologies,” “Ola Invierte,” and our logos, our product or service names, our slogans and the look and feel of the Services are trademarks of OLA and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Services are the property of their respective owners. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

1. Feedback

You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about OLA or our Services (collectively, “Feedback”). You understand that we may record, retain, and use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including to develop, copy, publish, or improve the Feedback in OLA’s sole discretion. You understand that OLA may treat Feedback as nonconfidential.

1. Repeat Infringer Policy; Copyright Complaints

In accordance with the Digital Millennium Copyright Act and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the OLA Accounts of users who repeatedly infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify us by emailing support@olainvierte.com. ****

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to OLA for certain costs and damages.

1. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless OLA, any of our subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees (individually and collectively, the “OLA Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your violation of these Terms; (b) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (c) your use of any Third-Party Services made available through the Services. You agree to promptly notify OLA Parties of any third-party Claims, cooperate with OLA Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). You also agree that the OLA Parties will have control of the defense or settlement, at OLA’s sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and OLA or the other OLA Parties.

1. Disclaimers

Your use of our Services and your use of any Third-Party Services made available via the Services is at your sole risk. Except as otherwise provided in a writing by us, our Services and any content therein are provided “as is” and “as available” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, OLA does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While OLA attempts to make your use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services.

1. Limitation of Liability
   1. To the fullest extent permitted by applicable law, OLA and the other OLA Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, warranty, or otherwise—for any indirect, consequential, incidental, or special damages or lost profits, even if OLA or the other OLA Parties have been advised of the possibility of such damages.
   2. The total liability of OLA and the other OLA Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of $100 or the amount paid by you to use our Services.
   3. The limitations set forth in this Section 12 will not limit or exclude liability for the gross negligence, fraud or intentional misconduct of OLA or the other OLA Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
2. Release

To the fullest extent permitted by applicable law, you release OLA and the other OLA Parties from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

1. Transfer and Processing Data

In order for us to provide our Services, you agree that we may process, transfer and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

1. Dispute Resolution; Binding Arbitration

   Please read the following section carefully because it requires you to arbitrate certain disputes and claims with OLA and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration provision. In addition, arbitration precludes you from suing in court or having a jury trial.

   1. No Representative Actions. You and OLA agree that any dispute arising out of or related to these Terms or our Services is personal to you and OLA and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.
   2. Arbitration of Disputes. Except for small claims disputes in which you or OLA seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or OLA seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, you and OLA waive your rights to a jury trial and to have any other dispute arising out of or related to these Terms or our Services, including claims related to privacy and data security, (collectively, “Disputes”) resolved in court. Instead, for any Dispute that you have against OLA you agree to first contact OLA and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to OLA by email at legal@siguelaola.com. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and OLA cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in Miami, Florida unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. For purposes of this Section 15, a “consumer” means a person using the Services for personal, family or household purposes. You and OLA agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures (“JAMS Rules”). The most recent version of the JAMS Rules are available on the JAMS website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.
   3. You and OLA agree that these Terms affect interstate commerce and that the enforceability of this Section 15 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.
   4. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. The arbitrator, OLA, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including information gathered, prepared and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.
   5. You and OLA agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and OLA will pay the remaining JAMS fees and costs. For any arbitration initiated by OLA, OLA will pay all JAMS fees and costs. You and OLA agree that the state or federal courts of the State of Florida and the United States sitting in Miami-Dade County, Florida have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.
   6. Any Dispute must be filed within one year after the relevant claim arose; otherwise, the Dispute is permanently barred, which means that you and OLA will not have the right to assert the claim.
   7. You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 15 by insert contacting OLA support at: support@olainvierte.com. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 16.
   8. If any portion of this Section 15 is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section 15 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 15; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 15 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 15 will be enforceable.

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with OLA and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration provision. In addition, arbitration precludes you from suing in court or having a jury trial.

1. Governing Law and Venue

Any dispute arising from these Terms and your use of the Services will be governed by and construed and enforced in accordance with the laws of Florida, except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles (whether of Florida or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Florida and the United States, respectively, sitting in Miami-Dade County, Florida.

1. Modifying and Terminating our Services

We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. If we discontinue providing all or portions of the Services, we will, where reasonably possible, give you advance notice and a chance to access and move your content and data to another service. You also have the right to stop using our Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Services.

1. Additional Terms and Amendments

We may supply different or additional terms in relation to some of our Services, and those different or additional terms become part of your agreement with us if you use those Services. If there is a conflict between these Terms and the additional terms, the additional terms will control for that conflict.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.

1. Severability

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

1. Miscellaneous
   1. The failure of OLA to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision.
   2. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements and understandings of the parties.
   3. The section titles in these Terms are for convenience only and have no legal or contractual effect.
   4. Use of the word “including” will be interpreted to mean “including without limitation.”
   5. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.
   6. You agree that communications and transactions between us may be conducted electronically.